FAQ

ORDER

How to place an order?

To place an order on our site www.topgay.com, find your favourite products in the different categories:

« Underwear » for underwear.
« Swimwear » for swimsuits and swim shorts.
« Hotwear » for sexy wear.
« Sportswear » for Sportswear.
« Casual » for every day wear.
« Accessories » or use our search engine.

Feel free to use the filters!

In the "brand" section products are organised by manufacturer.

The "best sellers" section will show you our customers' the top choices.

Select the items you want to buy by clicking "Add to Cart".

And follow the ordering process by clicking on the top right corner of your "cart".

How to cancel my order?

To cancel an order simply send us an email to: [email protected] mentioning in the subject "cancelation order nº XXXX". In the body of the email you will need to specify your first and last name, the order number and if you wish, the reason for cancellation. WARNING: Please consult our returns conditions here.

How to choose my size?

Sizes vary from one brand to another and are not the same, so we advise you to refer to our size charts.

This will ensure you receive the correct size for your garment.

How to benefit from my promotional code?

If you have a promotional code, you can enter it at the basket level in the "promo code" box when clicking on the "Have a promo code?" link.

After entering the code, click on the "OK" button and the corresponding promotion will be applied to the basket.

Are all offered items in stock?

In general, if the article is available on our site it is in stock.

But it is possible that between the moment you have placed your order and the moment (even if we are very fast!) we have starting processing it, the article you requested may have run out of stock termporarily. In this strange case we will contact you to propose a solution.

How to pay for my order?

TOPGAY offers 2 payment methods :

• Credit card: Visa, Mastercard, American Express
• Paypal

Security of your transactions:

Your bank details are encrypted and transmitted in a totally secure environment to our financial partner. They are in no way known or recorded by TOPGAY.

• PayPal
• Stripe

SHIPPING AND DELIVERY

What is the shipping method?

TOPGAY uses the services of MRW and UPS, and the orders are received between 2-3 bussiness days maximum.

UPS delivers wherever you want: at your place of work, in a UPS relay, and obviously at your home!

When will I receive my order?

How much does the shipping cost?

Shipping costs are TOTALLY FOR FREE on all orders from the European Union, and also free worldwide on orders over 100€.

How is the packaging you use?

NEUTRAL AND DISCREET

Orders are sent either in a package provided by UPS and with their colors or in a neutral box. Our shipments are always discreet! You can find more info here.

How to track my order?

When shipping your package, we send you an e-mail with the tracking number of your package and a link that allows you to follow it on the shipping company website.

Click on this link, you will be redirected to the delivery site and you will be able to follow your package.

You can also follow the delivery of your order at any time in your "My account" area, via the "Orders" section.

Click on this heading, view your last order and click on the "Track my package" button which will allow you to follow the status of your delivery in real time.

To which countries do you ship?

We ship worldwide, no matter where you are!

AFTER SALES / RETURNS

I was wrong in the size of what I ordered, can I exchange it?

Without problems. Read all the information on the return policy HERE!

How to return an item?

You must send a request form for return by email to i[email protected]

Enter the order number and the reason for the return.

If you have to return a damaged, defective or incorrect product, we will cover the shipping and collection costs.

If you have made a mistake or if you change your mind, the shipping costs are your responsability.

Return address:

DENIER S.L.

Josep Pla, 163, 4ª planta

08020 Barcelone, Espagne

Tel: +34 933 091 185

Read all the information regarding the exchanges and returns here.

I returned an article, when I will have the money in my account?

As soon as we have received and verified your return we will refund. We will notify you by email of this. Then the time of the transaction also depends on your bank.

How to get in touch with the customer service?

Using our contact form : You can reach it by clicking here.

By phone, we are at your disposal from Monday to Friday, from 7h to 15h: +34 933 091 185

By Whatsapp : +34 611 132 333

By email : [email protected]

How to print an invoice?

To print an invoice, log in to "My Account" using your credentials and click on "My Orders".

You will be able to view and print the invoice by clicking on "invoice" on the line of the order concerned.

TERMS AND CONDITIONS

R+D / TECHNOLOGIES

What is the Squat Jeans technology?

Discover the most modern enhancing system for your butt! The Squat Jeans technology re-shapes your butt in a natural-looking way.

Wearing them, you will have a sensation of real-feel padding and total comfort.

You can find more information in our technology section.

What is the Push Up technology?

It is a patented system that consist of an elastic pocket that supports the masculine attributes in some underwear.

This provides more comfort, more volume, more support by raising everything!

You can find more information in our technology section.

What is the Pack-Up technology?

This is a patented system that consists in a removable and waterproof foam shell that is placed in swimsuits or underwear.

Comfortable, it allows to give more volume to masculine attributes.

You can find more information in our technology section.

What is the U-shape technology?

It is a patented system that consists of a kind of mesh brief in the swim shorts that supports the masculine attributes.

This provides more comfort and support.

You can find more information in our technology section.

What is the Molded technology?

It is a patented system that steams the front of the swimsuit or underpants.

This provides more comfort because it avoids seams and therefore friction, and preserves prints.

You can find more information in our technology section.

What is the Kango technology?

It's a patented system that consists of an elastic pocket that supports the masculine attributes in some of our shorts.

This provides more comfort, more volume, more support by raising everything!

You can find more information in our technology section.

What is the Dick Up technology?

It's a new system that consists in a removable padding containing the shape of a penis, made of the best quality water resistant foam.

Its integrated penis shape and push up foam enhance the aesthetics of the male attributes to give them the look of having an enhanced bulge. Available in sizes XS to XL.

You can find more information in our technology section.

GENERAL / OTHER QUESTIONS

How to get in touch with the customer service?

Using our contact form : You can reach it by clicking here.

By phone, we are at your disposal from Monday to Friday, from 7h to 15h: +34 933 091 185

By Whatsapp : +34 611 132 333

By email : [email protected]

How to subscribe to the newsletter?

You can subscribe to the newsletter by filling out the form found on the home page. The first advantage is that we will send you a voucher of 10% discount voucher for your first purchase! What are you waiting for?!

How to unsuscribe from the newsletter?

In the newsletter at the bottom you will find a link to click to request unsuscription. Otherwise, by sending an inquiry to [email protected]

Do you have a downloadable online catalog?

We only sell and present our products online, it's better for the planet!

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